Providing A Higher Level Of Service With Technology

October 22, 2020

At Specialists In Pain Care, we use a lot of technology to automate processes and drive efficiencies in our practice. This allows us to provide a higher level of service to our patients, and this is how we create value for our patients. We have automated nearly 25,000 processes every month in our medical office. We service nearly 5,000 inquiries every month that come through our Patient Portal, and in all likelihood, every one of those will be handled within 3 business days. When you interact with our office, you will get a text message from us acknowledging that interaction. When we resolve the issue or execute on your request, you will get another text message. All of these processes are automated. Our patients love the service.

We have turned most interactions with our office into digital transactions. Even if you picked up the phone and called, we will turn a voicemail into an email and route that email as a text message to the best people in our office who can handle your situation. It is all seamless, and it all occurs in real-time. Our staff is not listening to your voicemail messages days later.

This does not mean that we don’t answer phones or always push phone calls to voicemail messages. Or we don’t have options for those who are not tech-savvy. On the contrary, our office always answers the phone during normal business hours. The staff manning the phones is trained to capture your information, and this information becomes data. Once we have data, your request can be easily passed electronically to the correct people in our office by the automated processes and technology that we utilize.

It is quite simple and easy for our patients. It is extremely efficient for our staff. Our patients have the comfort of knowing that when they interact with our office that our response will be quick and likely resolve their issue. In essence, we function the way you want a business to function.

To see some of these tools and processes in action, we have created a simple chat-bot (i.e., text-messaging tool) that will encourage you to take action to become a new patient in our practice. To interact with the chat-bot, send a text message from your cell phone to this phone number: (502) 677-3344, and we’ll walk you through the appointment-making process.

At Specialists In Pain Care, part of our commitment to finding safe, effective pain management treatment for our patients involves first finding the best way to communicate with them. And with our efficient digital services, we think we’ve found a great solution!